FAQ
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 FAQ
General Information
Reservations can be made through this website. Go to the location of your choice and follow the booking process.
You can also send your booking request to:Â sales@htelapartments.com
Htel Serviced Apartments has two locations:
Htel Serviced Apartments Amsterdam
Teilingen 1
1082 JP Amsterdam
Htel Serviced Apartments Amstelveen
Laan van de Helende Meesters 421
1186 AL Amstelveen
This is possible, but you must have paid your bill at the Resident Service Desk before checking out. When you are leaving, you can drop your key in the special box.
Apartment information
Housekeeping Service
Htel Serviced Apartments will clean your apartment once a week.Â
Daily cleaning
Daily cleaning is available at an additional cost, for more information, we refer you to the Resident Service Desk.
One pet with a maximum weight of 20 kg is permitted to stay at Htel Serviced Apartments against a non-refundable fee of € 15,- per night. For futher information please contact our reservations department.
Yes you can, you can park your bike inside during your stay. This is free of charge.
You may reserve (upon availability) a baby cot, free of charge, with a maximum of 1 per apartment.
Htel Serviced Apartments Amsterdam Buitenveldert
When you stay in Htel Buitenveldert you have your own washing machine and dryer in your apartment.
Htel Serviced Apartments Amstelveen
At Htel Amstelveen you can find a laundry room on the ground floor. You can wash and dry your clothes here.
Dry Cleaning Service
All guests at Htel Serviced Apartments can make use from the dry cleaning Service. More information on pricing and delivery times can be obtained from the Resident Services Desk.
Htel Serviced Apartments is a non-smoking building. Therefore it is not allowed to smoke inside the apartment nor in the public areas.
Some of the apartments have connecting doors. For more information about these apartments you can contact us via sales@htelapartments.com or by calling +31 20 504 34 00
All apartments have irons and ironing boards.
All our apartments have a safe.
All our apartments have fire alarms.
We offer a wide range of television channels. Feel free to contact us if you want more information about the different television channels. Contact us via sales@htelapartments.com or +31 20 504 34 00
A long stay has a maximum of 180 days. If you want to stay longer at Htel Serviced Apartments, you can get more information at the Resident Service Desk.
We do not have a prayer room at Htel Serviced Apartments. However, in your spacious apartment you will have enough space for your prayers.
At the moment this is not possible, we have selected a standard package for our guests. However, if you have any special needs, you can always share those with us and we will see what we can do for you.
Check in/out information
This is possible, but you must have paid your bill at the Resident Service Desk before checking out. When you are leaving, you can drop your key in the key box at the reception.
At Htel Serviced Apartments you can check-in from 14:00.
To request a early check-in, please contact our Resident Services via: +31 (0) 20 333 72 42
At Htel Serviced Apartments the check-out time is 11:00.Â
You can alway request a late check-out, please contact our Resident Services desk:Â +31 (0) 20 333 72 42
Facilities
Jetstream swimming pool
Swimwear is mandatory in the pool of Htel Serviced Apartments Amstelveen.
Spa & Sauna
Also in the Spa & Sauna of Htel Serviced Apartments Amstelveen Amsterdam it is required to wear swimwear.
Both locations from Htel Serviced Apartments have a gym.
Htel Serviced Apartments Amsterdam Buitenveldert
There is no swimming pool at this location. But as a guest from Htel Serviced Apartments you can make free use from the swimming pool and the Spa & Sauna at our location in Amstelveen.
Htel Serviced Apartments Amstelveen
There is a jetstream swimming pool. Access to the swimming pool and the Spa & Sauna is without any extra costs.
Htel Serviced Apartments Amsterdam Buitenveldert
The following facilities you can use for free:
- WiFi
- Fitness center
- Washing machine and dryer
- Jetstream pool (location Amstelveen)
- Spa & Sauna (location Amstelveen)
Htel Serviced Apartments AmstelveenÂ
The following facilities are free to use:
- WiFi
- Self-service laundry
- Fitness center
- Business Lounge
- Jetstream swimming pool
- Spa & Sauna
Htel Serviced Apartments can facilitate meeting rooms.
For more information you can contact us via: sales@htelapartments.com
You can rent bicycles at the Resident Service Desk.
Htel Serviced Apartments does not have a restaurant but we can help you find a good restaurant in the area.
Restaurants in the area
Want to go out and have diner in a good restaurant? There is a wide choice of restaurants in Amsterdam and Amstelveen, at the Resident Service Desk they will give you good advice about different restaurants.
Shopping Service
Each apartment has a spacious and modern kitchen. If you do not have time to go shopping you can always use the Shopping Service from Htel. Leave your shoppinglist at the Resident Service Desk and we will get it for you.
We do not have a prayer room at Htel Serviced Apartments. However, in your spacious apartment you will have enough space for your prayers.
Services
Can I get access to the internet?
At both of the locations you can use the internet, this is included in the price.
Is there WiFi available?
You can use the WiFi connection in all the apartments and public areas.
Additional services
Htel Serviced Apartments offers several extra services to make your stay even more pleasant and easy:
- Welcome package (order before arrival)
- Shopping Service
- Breakfast Service
- Shuttle Service
- Dry Cleaning Service
For more information about these extra services, please click here or contact our Resident Service Desk by calling +31 20 4266400 or send an email service@htelapartments.com.
At the moment this is not possible, we have selected a standard package for our guests. However, if you have any special needs, you can always share those with us and we will see what we can do for you.
It is possible to order organic food, you can order it at the Resident Service Desk.
We do not have electric bikes at Htel Serviced Apartments. But it is possible to rent a normal bike at both of our locations.
Transportation
Where can I purchase a public transportation ticket (OV-chip)?
The OV chip can be purchased at the Resident Services Desk at Htel Serviced Apartments. The cards can also be purchased at any trainstation, tram or bus terminal.Â
How can I plan my trips in Amsterdam and Amstelveen?
Use www.9292ov.nl/en to plan your trips by public transport.Â
Where can I park my car when I am staying at Htel Serviced Apartments?Â
Htel Serviced Apartments Amsterdam Buitenveldert
In Amsterdam you can rent a garage box for € 20,00 per day. Ask for availability via sales@htelapartments.com or by calling +31 20 5043400
Htel Serviced Apartments Amstelveen
Our Htel location in Amstelveen has a private secured parking lot in front of the building which is free of charge. There are also two woman friendly parking lots.
In the area
Htel Serviced Apartments does not have a restaurant but we can help you to find a good restaurant in the area.
Restaurants in the area
Want to go out and have dinner in a good restaurant? There is a wide choice of restaurants in Amsterdam and Amstelveen. At the Resident Service Desk they will give you good advice about different restaurants.
Shopping Service
Each apartment has a spacious and modern kitchen. If you do not have time to go shopping you can always use the Shopping Service from Htel. Leave your shoppinglist at the Resident Service Desk and we will get it for you.
Htel Serviced Apartments Amsterdam Buitenveldert
You can find the Jumbo supermarket on the Van Boshuizenstraat. This is a 5 minute walk.
Htel Serviced Apartments Amstelveen
In shopping center Groenhof are three supermarkets: Jumbo, Albert Heijn and Lidl. It is a 10 minute walk from Htel.
Playgrounds
In Amsterdam and Amstelveen are several playgrounds where children can play.
Het Amsterdamse Bos
Between Amsterdam and Amstelveen is Het Amsterdamse Bos. In the summer there is a large water bath for little children. You can also visit the goat farm.
Schools
In Amsterdam South are several international schools where your child can go to.
Sightseeing in Amsterdam
There are many cultural attractions in the area of Amsterdam. For example, go to Science Center NEMO or Madame Tussauds.
Htel Serviced Apartments Amsterdam Buitenveldert
In the center of Amsterdam are many shops. Most of the shops are located around the Dam in the Kalverstraat or the Nieuwedijk.You can take tram 5 towards Amsterdam Central Station.
Htel Serviced Apartments Amstelveen
In the shopping mall Stadshart Amstelveen are several clothing stores. It is a 20 minutes walk or 10 minutes by car or taxi.
Htel Serviced Apartments Amsterdam Buitenveldert
The nearest shopping mall is on Gelderlandplein. This is one kilometer from Htel. You can walk, go by car or by taxi.
Htel Serviced Apartments Amstelveen Amsterdam
The nearest shopping mall is Groenhof. This is a short 10 minute walk from Htel.
Htel Serviced Apartments Amsterdam Buitenveldert
There are various markets in Amsterdam. Check out the complete list.Â
Htel Serviced Apartments Amstelveen
In Amstelveen you can find a weekly market on Plein 40 (Stadshart van Amstelveen). Every Friday 08:00-16:00.
Htel Serviced Apartments Amsterdam Buitenveldert
- Restaurant La Brochette
French cuisine
750 meters - Restaurant Mika
Asian cuisine
750 meters - Pronto Italian
Italian cuisine
500 metersHtel Serviced Apartments Amstelveen
- Popov
International cuisine
1200 meters - Kasumi Sushi & Noodle Bar
Asian cuisine
1200 meters
Shopping
Amsterdam is the perfect city if you want to go shopping. Go shopping in the Kalverstraat, the 9 Streets or the PC Hooftstraat.
Restaurants & terraces
In Amsterdam there are many restaurants. In the summer you can enjoy the sun on one of the many terraces on Leidseplein, Rembrandtplein or Spui.
Cultural
Amsterdam has many cultural highlights. At de Resident Service Desk you can ask for an overview of all the museums and tours.
Parks
In the summer it is highly recommended to visit one of the many parks in Amsterdam. For example go to the Vondelpark or Westerpark. Have a picnic or read a good book and enjoy!
Shopping
If you want to go shopping in Amstelveen you should go to the shopping mall (Stadshart Amstelveen).
Restaurants & Terraces
At Plein 40 (Stadshart Amstelveen) you can dine in one of the many restaurants. With nice weather you can have a drink on one of the terraces.
Friday Market
At Plein 40 there is a weekly market. This market starts around 08:00 and ends at 16:00.
Cobra museum
For a cultural trip, you should go to the Cobra Museum in Amstelveen. This is a museum for modern art.
Contact us
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