FAQ
The answers to all your questions
General information
How can I make a reservation?
Reservations can be made through this website. Go to the location of your choice and follow the booking process.You can also send your booking request to: sales@htelapartments.com
Where can I find Htel Serviced Apartments?
Htel Serviced Apartments has one location:
Htel Serviced Apartments Amstelveen
Laan van de Helende Meesters 421
1186 AL Amstelveen
Htel Serviced Apartments Amstelveen
Laan van de Helende Meesters 421
1186 AL Amstelveen
Can I check out in the middle of the night?
This is possible, but you must have paid your bill at the Resident Service Desk before checking out. When you are leaving, you can drop your key in the special box.
Are there any additional costs in the room rates?
All rates include 9% VAT. Room rates do not include €4.45 tourist tax per person per night.
Apartment Information
How often will my apartment be cleaned?
Housekeeping Service
Weekly cleaning is included during your stay.
Extra cleaning
More frequent cleaning is available at an additional cost, for more information, we refer you to the Resident Service Desk.
Weekly cleaning is included during your stay.
Extra cleaning
More frequent cleaning is available at an additional cost, for more information, we refer you to the Resident Service Desk.
Are pets allowed?
One dog with a maximum weight of 20 kg is permitted to stay at Htel Serviced Apartments against a non-refundable fee of € 15,- per night. For futher information please contact our reservations department. Please note that cats are not allowed.
I am bringing my bike, can I park it somewhere safe?
Yes you can, you can park your bike inside during your stay. This is free of charge.
Do you have baby cots?
You may reserve (upon availability) a baby cot, free of charge, with a maximum of 1 per apartment.
Where can I wash my clothes?
At Htel Amstelveen you can find a laundry room on the ground floor. You can wash and dry your clothes here.
Where can I find a dry cleaner?
All guests at Htel Serviced Apartments can make use from the dry cleaning Service. More information on pricing and delivery times can be obtained from the Resident Services Desk.
Can I smoke in the apartment?
Htel Serviced Apartments is a non-smoking building. Therefore it is not allowed to smoke inside the apartment nor in the public areas.
Are there apartments with connecting doors?
Some of the apartments have connecting doors. For more information about these apartments you can contact us via sales@htelapartments.com or by calling +31 204266400
Is there an ironing board at the apartment?
All apartments have irons and ironing boards.
Is there a safe in the apartment?
All our apartments have a safe.
Is there a fire alarm in the apartment?
All our apartments have a fire alarm.
Which television channels are there?
We offer a wide range of television channels. Feel free to contact us if you want more information about the different television channels. Contact us via sales@htelapartments.com or +31 204266400
How long can I stay at Htel Serviced Apartments?
We have a minimum stay of 28 days, with a maximum of 180 days. For stays exceeding 180 days, we can offer you an apartment at Teilingen Residence in Amsterdam Buitenveldert. You can get more information at our Resident Service Desk.
Is it possible to choose my own welcome package?
At the moment this is not possible, we have selected a standard package for our guests. However, if you have any special needs, you can always share those with us and we will see what we can do for you.
Check in/out information
Can I check out in the middle of the night?
This is possible, but you must have paid your bill at the Resident Service Desk before checking out. When you are leaving, you can drop your key in the key box at the reception.
At what time can I check-in?
At Htel Serviced Apartments you can check-in from 14:00. To request a early check-in, please contact our Resident Services via: +31 204266400
At what time do I have to check-out?
At Htel Serviced Apartments the check-out time is 11:00. You can alway request a late check-out, please contact our Resident Services desk: +31 204266400
Facilities
Should I wear swimwear in the pool and the Spa & Sauna?
Jetstream swimming pool
Swimwear is mandatory in the pool of Htel Serviced Apartments Amstelveen.
Spa & Sauna
Also in the Spa & Sauna of Htel Serviced Apartments Amstelveen Amsterdam it is required to wear swimwear.
Swimwear is mandatory in the pool of Htel Serviced Apartments Amstelveen.
Spa & Sauna
Also in the Spa & Sauna of Htel Serviced Apartments Amstelveen Amsterdam it is required to wear swimwear.
Is there a gym?
Yes Htel has a gym.
Is there a swimming pool?
There is a jetstream swimming pool. Access to the swimming pool and the Spa & Sauna is without any extra costs.
Which facilities are free to use?
The following facilities are free to use:
- WiFi
- Self-service laundry
- Fitness center
- Business Lounge
- Jetstream swimming pool
- Spa & Sauna
- WiFi
- Self-service laundry
- Fitness center
- Business Lounge
- Jetstream swimming pool
- Spa & Sauna
Are there meeting facilities at Htel Serviced Apartments?
Htel Serviced Apartments can facilitate meeting rooms.
For more information you can contact us via: sales@htelapartments.com
For more information you can contact us via: sales@htelapartments.com
Can I rent bicycles at Htel Serviced Apartments?
You can rent bicycles at the Resident Service Desk.
Is there a restaurant at Htel Serviced Apartments?
Htel Serviced Apartments does not have a restaurant but we can help you find a good restaurant in the area.
Restaurants in the area
Want to go out and have diner in a good restaurant? There is a wide choice of restaurants in Amsterdam and Amstelveen, at the Resident Service Desk they will give you good advice about different restaurants.
Restaurants in the area
Want to go out and have diner in a good restaurant? There is a wide choice of restaurants in Amsterdam and Amstelveen, at the Resident Service Desk they will give you good advice about different restaurants.
Is there a prayer room available at Htel Serviced Apartments?
We do not have a prayer room at Htel Serviced Apartments. However, in your spacious apartment you will have enough space for your prayers.
Services
Can I use internet and WiFi?
Can I get access to the internet?
At Amstelveen you can use the internet, this is included in the price.
Is there WiFi available?
You can use the WiFi connection in all the apartments and public areas.
At Amstelveen you can use the internet, this is included in the price.
Is there WiFi available?
You can use the WiFi connection in all the apartments and public areas.
What additional services does Htel supply?
Additional services
Htel Serviced Apartments offers several extra services to make your stay even more pleasant and easy:
- Welcome package (order before arrival)
- Dry Cleaning Service
- Extra cleaning service
- Bicycle rental
- Public transport tickets
For more information about these extra services, please click here or contact our Resident Service Desk by calling +31 20 4266400 or send an email service@htelapartments.com.
Htel Serviced Apartments offers several extra services to make your stay even more pleasant and easy:
- Welcome package (order before arrival)
- Dry Cleaning Service
- Extra cleaning service
- Bicycle rental
- Public transport tickets
For more information about these extra services, please click here or contact our Resident Service Desk by calling +31 20 4266400 or send an email service@htelapartments.com.
Is it possible to choose my own welcome package?
At the moment this is not possible, we have selected a standard package for our guests. However, if you have any special needs, you can always share those with us and we will see what we can do for you.
Can I order organic food?
It is possible to order organic food, you can order it at the Resident Service Desk.
Where can I rent an electric bike?
We do not have electric bikes at Htel Serviced Apartments. But it is possible to rent a normal bike at our location. We recommend Swapfiets for renting an E-Bike.
Transportation
Public transport
Where can I purchase a public transportation ticket ?
OV tickets can be purchased at the Resident Services Desk at Htel Serviced Apartments. The cards can also be purchased at any trainstation, tram or bus terminal.
How can I plan my trips in Amsterdam and Amstelveen?
Use the app OV9292 to plan your trips by public transport.
OV tickets can be purchased at the Resident Services Desk at Htel Serviced Apartments. The cards can also be purchased at any trainstation, tram or bus terminal.
How can I plan my trips in Amsterdam and Amstelveen?
Use the app OV9292 to plan your trips by public transport.
Where can I park my car?
Our Htel location in Amstelveen has a private secured parking lot in front of the building which is free of charge. There are also two woman friendly parking lots.
In the area
Is there a restaurant at Htel Serviced Apartments?
Restaurants in the area
Want to go out and have dinner in a good restaurant? There is a wide choice of restaurants in Amsterdam and Amstelveen. At the Resident Service Desk they will give you good advice about different restaurants.
Shopping Service
Each apartment has a spacious and modern kitchen. If you do not have time to go shopping you can always use the Shopping Service from Htel. Leave your shopping list at the Resident Service Desk and we will get it for you.
Want to go out and have dinner in a good restaurant? There is a wide choice of restaurants in Amsterdam and Amstelveen. At the Resident Service Desk they will give you good advice about different restaurants.
Shopping Service
Each apartment has a spacious and modern kitchen. If you do not have time to go shopping you can always use the Shopping Service from Htel. Leave your shopping list at the Resident Service Desk and we will get it for you.
Where is the nearest supermarket?
In shopping center Groenhof are three supermarkets: Jumbo, Albert Heijn and Lidl. It is a 10 minute walk from Htel.
Craving food from home? Check our blog about where to find it!
Craving food from home? Check our blog about where to find it!
Visiting with kids
Playgrounds
There are several playgrounds near Htel. The closest one is situated at Groenelaan, but there are bigger ones nearby. Click here to view them on Maps.
Het Amsterdamse Bos
Between Amsterdam and Amstelveen is city park the 'Amsterdamse Bos'. In the summer there is a large water bath for little children. You can also visit the goat farm.
Schools
In Amsterdam South are several international schools where your child can go to. Read more on our blog about international schools near Htel.
Sightseeing in Amsterdam
There are many nice things to do in the area. For example, go to Science Center NEMO or Madame Tussauds, or Het Scheepvaartmuseum.
There are several playgrounds near Htel. The closest one is situated at Groenelaan, but there are bigger ones nearby. Click here to view them on Maps.
Het Amsterdamse Bos
Between Amsterdam and Amstelveen is city park the 'Amsterdamse Bos'. In the summer there is a large water bath for little children. You can also visit the goat farm.
Schools
In Amsterdam South are several international schools where your child can go to. Read more on our blog about international schools near Htel.
Sightseeing in Amsterdam
There are many nice things to do in the area. For example, go to Science Center NEMO or Madame Tussauds, or Het Scheepvaartmuseum.
Where can I find clothing stores?
In the shopping mall Stadshart Amstelveen are several clothing stores. It is a 20 minutes walk or 10 minutes by car or taxi.
Where is the nearest shopping mall?
The nearest shopping mall is Groenhof. This is a short 10 minute walk from Htel.
Where is the nearest market?
In Amstelveen you can find a weekly market on Plein 40 (Stadshart van Amstelveen). Every Friday 08:00-16:00.
Which restaurants are nearby?
Popov (breakfast & lunch) - 1200 meters
Kokusai (sushi) - 1300 meters
Amber Garden (Chinese) - 1300 meters
Kokusai (sushi) - 1300 meters
Amber Garden (Chinese) - 1300 meters
What to do in Amsterdam?
Shopping
Amsterdam is the perfect city if you want to go shopping. Go shopping in the Kalverstraat, the 9 Streets or the PC Hooftstraat.
Restaurants & terraces
In Amsterdam there are many restaurants. In the summer you can enjoy the sun on one of the many terraces on Leidseplein, Rembrandtplein or Spui. There are also a lot of nice terraces near the Amstelriver in Amsterdam.
Cultural
Amsterdam has many cultural highlights. At de Resident Service Desk you can ask for an overview of all the museums and tours.
Parks
In the summer it is highly recommended to visit one of the many parks in Amsterdam, like Vondelpark, Westerpark, Rembrandtpark or Beatrixpark. Have a picnic or read a good book and enjoy!
Amsterdam is the perfect city if you want to go shopping. Go shopping in the Kalverstraat, the 9 Streets or the PC Hooftstraat.
Restaurants & terraces
In Amsterdam there are many restaurants. In the summer you can enjoy the sun on one of the many terraces on Leidseplein, Rembrandtplein or Spui. There are also a lot of nice terraces near the Amstelriver in Amsterdam.
Cultural
Amsterdam has many cultural highlights. At de Resident Service Desk you can ask for an overview of all the museums and tours.
Parks
In the summer it is highly recommended to visit one of the many parks in Amsterdam, like Vondelpark, Westerpark, Rembrandtpark or Beatrixpark. Have a picnic or read a good book and enjoy!
What to do in Amstelveen?
Shopping
If you want to go shopping in Amstelveen you should go to the shopping mall (Stadshart Amstelveen).
Restaurants & Terraces
At Plein 40 (Stadshart Amstelveen) you can dine in one of the many restaurants. With nice weather you can have a drink on one of the terraces.
Friday Market
At Plein 40 there is a weekly market. This market starts around 08:00 and ends at 16:00.
Cobra museum
For a cultural trip, you should go to the Cobra Museum in Amstelveen. This is a museum for modern art.
Vineyard
Yes, you read that correctly. Amstelveen has a very nice vineyard, called 'Amsteltuin' where you can also do a wine tasting with tour, or a high-wine in the vineyard!
If you want to go shopping in Amstelveen you should go to the shopping mall (Stadshart Amstelveen).
Restaurants & Terraces
At Plein 40 (Stadshart Amstelveen) you can dine in one of the many restaurants. With nice weather you can have a drink on one of the terraces.
Friday Market
At Plein 40 there is a weekly market. This market starts around 08:00 and ends at 16:00.
Cobra museum
For a cultural trip, you should go to the Cobra Museum in Amstelveen. This is a museum for modern art.
Vineyard
Yes, you read that correctly. Amstelveen has a very nice vineyard, called 'Amsteltuin' where you can also do a wine tasting with tour, or a high-wine in the vineyard!
Contact
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Do not forget to visit our FAQ if you have any questions about Htel and its apartments