All relevant information

Terms and Conditions

1. General Policies

- A minimum stay of 28 nights and a maximum stay of 180 nights applies at Htel Serviced Apartments.
- Check-in: from 14:00.
- Check-out: by 11:00.
- Smoking is not permitted in the apartments, corridors, or public areas. Smoking is only allowed in designated outdoor areas. A fine of €150 will be charged for violations.
- Children: One child under the age of 2 may stay free of charge in the parents’ apartment. A baby cot is available upon request and subject to availability.
- Access to the apartment: Employees of Htel Serviced Apartments or an appointed person have access to the apartment at all times for inspection, maintenance, and/or repairs.
- Cleanliness upon departure: The apartment must be left clean and tidy. Failure to do so will result in an additional cleaning fee of €150.2.

2. Accommodation Costs

- VAT and taxes: All rates include 9% VAT. Taxes are subject to change according to local legislation.
- City tax: €4.55 per person per night (for guests aged 18 and older). Registration in the municipal administration is possible only for guests who can prove that it is necessary and who are temporarily residing in the Netherlands, subject to written approval by Htel. If the guest registers at the address and provides digital proof, the city tax will be waived.

3. Payment Policy

- Accommodation costs must be paid no later than 7 days prior to arrival.
- Payment methods:
1. Via a secure payment page (credit card or iDEAL).
2. Bank transfer is possible; please contact us for a pro forma invoice.
3. Post-payment/invoicing may be available; please contact us for details.
- If an employer or company covers the payment, a corporate guarantee may serve as a deposit.
- Pre-authorization: Htel Serviced Apartments reserves the right to temporarily reserve an amount on your credit card as a security deposit.

4. Cancellation Policy
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- Full refund for cancellations made up to 7 days before arrival (before 10:00 CET).
- In case of a no-show or a cancellation within 7 days before arrival, the cost of the first 7 nights will be charged.
- For a modification or cancellation of the booking, the costs are equal to the total price of the reservation. If your booking exceeds 28 nights, the cost is equal to the price of 28 nights.
- For cancellations after arrival, a 7-night cancellation fee always applies.If you booked directly with us, cancellations can be made via email: service@htelapartments.nl.
- If you booked through a third party, cancellations must be handled through them.
- Changes are subject to availability and may incur additional costs.

5. Services and Facilities

- 24/7 service desk for assistance.
- Weekly cleaning service, including linen and towel replacement, unless otherwise agreed.
- Fitness room.
- Business center.
- Swimming pool, sauna, and hammam.
- Laundry room.
- Parking subject to availability; free public parking within walking distance.

6. Pet Policy

- Only one dog is allowed per apartment (maximum 20 kg and 40 cm in height). No other animals are permitted.
- A surcharge of €15 per night applies for the dog.
- Dogs must be placed in a crate or carrier when left unattended in the apartment.Dogs must be leashed or carried in public areas.
- Dogs are not allowed in the spa and pool area, gym, lounges, laundry room, or on furniture in the lobby.
- Pet owners are responsible for cleaning up after their pets, both inside and around the premises, as required by local law. Failure to comply will result in a €150 fine and full compensation for any additional damages.
- If the dog’s behavior causes complaints from other guests, the owner may be asked to make alternative arrangements.
- Any damage caused by the dog to the apartment or property will be charged to the guest.

7. Liability

The guest and anyone accompanying them are jointly and severally liable for any damage suffered by Htel and/or any third party as a direct or indirect result of an attributable failure and/or unlawful act, including violation of the House Rules, committed by the guest and/or their companions, as well as for any damage caused by any animal or item owned by or under their supervision.

Htel is liable to the guest for damages resulting from a failure to perform the agreement, unless such failure cannot be attributed to Htel or to persons assisting in the performance of the agreement. Htel is not liable for damage or loss of goods brought by the guest or entrusted to Htel for safekeeping, except in cases of intent or gross negligence by Htel.

Htel is not liable for damage, direct or indirect, to persons or property, arising from any defect, condition, or circumstance relating to any movable or immovable property owned, leased, or otherwise used by Htel, except in cases of intent or gross negligence by Htel.

In all cases, Htel’s liability is limited to the amount covered by its insurance.

8. Uniform Conditions

The Uniform Conditions for the Hotel and Catering Industry (UVH) apply to all reservations and transactions. The UVH are registered with the Court and Chamber of Commerce in The Hague and available via UVH Nederland or UVH English.In the event of any conflict between the Uniform Conditions for the Hotel and Catering Industry (UVH) and these General Terms and Conditions, the General Terms and Conditions shall prevail.

9. Information on the Website

The content of Htel Serviced Apartments’ website is for informational purposes only and may be subject to change. Therefore, the content of the website is not legally binding.

10. WiFi Code of Conduct.

10.1. Applicability

These terms apply to the use of the WiFi network of Htel Serviced Apartments.

10.2. Use and Limitations

- The WiFi network is intended for personal, non-commercial use.
- The internet connection is unencrypted, and third parties may possibly record or store data.
- Streaming services such as Netflix and Amazon Prime may function with limitations.
- Use of IP-TV is allowed but limited to one IP address per apartment.

10.3. Privacy

Htel Serviced Apartments only records the MAC address and log data of users.
Data is not stored longer than necessary and is only provided to authorities if legally required.

10.4. General Policy

- Htel Serviced Apartments does not provide support for setting up connections on personal devices.
- A fair use policy applies: excessive data usage may result in connection blockage.
- Htel Serviced Apartments is not liable for damages due to internet interruptions or data loss.

10.5. Prohibited Use

- It is prohibited to use the WiFi network to:
- Host a server or provide commercial services.
- Use peer-to-peer connections or high-bandwidth streaming.Send spam or distribute viruses.Upload illegal or offensive content.
- Gain unauthorized access to other systems.Mine cryptocurrency.In case of violation, Htel Serviced Apartments reserves the right to temporarily or permanently block the connection.

10.6. Liability

- Htel Serviced Apartments is not responsible for data loss, network failures, or third-party damages.
- If a guest acts in violation of these terms, Htel Serviced Apartments may recover the damages caused.
- Htel Serviced Apartments reserves the right to amend these terms without prior notice.

11. Final Clause
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These General Terms and Conditions apply to all stays at Htel Serviced Apartments, are provided with the booking confirmation, and can be consulted via the Htel Serviced Apartments website.
By making a reservation, the guest agrees to these terms and conditions.