Reservations Officer

New apartment Htel view bed and workplace

Due to expansion of our team, we are looking for a reservations officer for our leisure brands Htel Serviced Apartments and Beachhouse Hotel, both part of Cobraspen Group. In this position, you will work in our commercial team, where you can grow with the company.

As a reservation officer, you are the first point of contact and responsible for the entire reservation process, including up- and cross-selling. You will be dealing with both the guests themselves and with companies booking for their employees, which makes it a varied job.

Wat will you do?

  • Handling the entire booking process by phone, chat function or email.
  • Spotting and acting on sales opportunities with every contact.
  • Contact with individual guests and corporate clients.
  • Handling no-shows and cancellations.
  • Preparing and sending pro forma and debtor invoices.
New apartment Htel view bed and workplace
Find your dream home

Who are we looking for?

Because you deal with different stakeholders, you know how to switch quickly and adapt your communication to the target group. You are commercially minded and always looking for new sales opportunities, but also like to think along with the customer or guest. Accuracy is essential, especially in pricing policy and handling no-shows and late cancellations.

  • Completed, relevant secondary vocational (MBO) or higher professional education (HBO).
  • Excellent command of English and Dutch languages, both verbal and written. Pre: German.
  • Pre: knowledge of a PMS system (Mews), Yield and Revenue Management.

What can you expect from us?

At Htel Serviced Apartments, you will work with an enthusiastic, driven and diverse team. No day is the same and our guests come from all parts of the world. The great thing about working at Htel is that everyone works together to make the guests feel at home, but there is also plenty of room for development and the occasional social drinks. Htel is part of the real estate organisation Cobraspen Group based in Overveen. We annually organise a summer BBQ, Regatta and a sumptuous Christmas dinner with the entire organisation.

  • Salary indication: up to €3,000 gross (based on 40 hours) depending on education and experience.
  • 12-month contract with intention of a permanent contract
  • Hours to be determined by mutual agreement (at least 24 hours p.w.).
  • Generous travel allowance regardless of distance.
  • Collective health scheme, pension scheme and company fitness scheme.

Something for you?

If you are enthusiastic about the position, please quickly mail your CV with motivation to Sofie Bent at Also for questions about the position please mail to this address.

About Htel Serviced Apartments

Htel Serviced Apartments offers fully furnished, recently renovated apartments in Amstelveen. The concept is popular among business travellers and expats. At Htel, guests experience the freedom of an apartment with the services of a hotel such as a 24/7 staffed reception, gym, sauna, weekly cleaning and much more.