Htel Serviced Apartments’ Coronavirus Statement – Update 16/03/’20

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Htel Serviced Apartments’ Coronavirus Statement – Update 16/03/’20

At Htel Serviced Apartments, the health and safety of our guests and team members are our highest priority. The Coronavirus (COIVD-19) continues to spread uncertainty across the world. Be assured that we are doing everything we can to ensure the health and safety of our guests and team members. We continue to follow the latest recommendations from the World Health Organization (WHO) and are in close contact with the National Institute for Public Health and the Environment (RIVM) and the municipal health service (GGD). With that in mind, we want to update you on the actions we have taken in response to the outbreak.

Our commitment to your health & safety

  • Our Resident Service Desk is there to help you and is the first point of contact for questions regarding the coronavirus.
  • All our staff will work according to the latest guidelines and enhanced protocols.
  • We have increased the frequency of cleaning in our entire hotel. All public areas are being disinfected with the use of hospital-grade disinfectant.
  • Disinfectant hand gel has been made available in some areas. Please be advised that the hand gel has a limited availability; please use only as indicated.
  • We kindly request you to pay by card, to prevent hand contact.
  • Following the advice of RIVM, our sauna, gym and swimming pool will be closed until April 6, 2020. This date may be amended by the RIVM at a later date.
  • Our 24/7, unmanned mini market will stay open, guests can pay by card at the self-service checkout.

Cancellation policy

To assist guests whose travel may be impacted by the novel coronavirus, Htel has modification and cancellation waivers in place for the following regions:

  • All reservations with a check-in date on or before 6 April 2020.

We understand these actions may result in a reduction of certain services and facilities that you would normally expect of us. Together we must try to do everything we can to minimise the risks of the virus.

Thank you for your understanding.

Warm regards,

Katrien Snoep – General Manager
Htel Serviced Apartments

What you can do to prevent the spread of COVID-19

  • Clean your hands often.
  • Cough and sneeze into a handkerchief or on the inside of your elbow.
  • Avoid physical contact, don’t shake hands.
  • Keep an appropriate distance from each other.
  • Stay home if you feel sick or have symptoms of the common cold or flu.
  • Limit social contacts and avoid groups of 100 people or more.
  • Keep an appropriate distance from each other.

The latest information and Q&A from the RIVM on the Corona virus can be found here.

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